A lot of people ask me what I actually do for work.
This, sadly, also includes my boss.
Although I don't do it any more, I was a Technical Support Representative in the Internet Security industry for years and years and, as such, have build a deep disdain for most bipedal things who can't read a goddamn manual.
I know a lot of you people out there hate calling Technical Support lines and I can pretty much assure you that we hate getting your calls just as much.
That said, I came up with a flowchart showing you the behind-the-scenes process of answering your stupid phone calls.
(click to enlarge image in a new window)
Your goal as a customer is to get your shit fixed.
The tech support guy's goal is to get you off our damn phone because, in all likelihood, our friend just sent us another video.
For more helpful work tips, click here.